Workshop: Mastering Difficult Conversations

Date: July 24 2009

Location: Washington, District of Columbia, USA

Website: http://eightshapes.com/2009/05/14/mastering-difficult-conversations-july-2009-workshop/

About This Event

In this half-day workshop, facilitators will lead participants though a series of exercises and role-playing games that help them practice these "people" skills. The day will cover six different skills, used for working with clients and collaborating with team members—critiquing, presenting, interviewing, directing, responding (to feedback), and brainstorming. For each skill, the facilitators will role-play a scenario, lead a discussion around the scenario, let the participants role-play, and provide tips and suggestions. At the end of each discussion, participants will have not only food for thought, but a structured way of considering similar scenarios in their own work.

These scenario discussions will make up the bulk of the day. At the beginning of the workshop, we'll cover some basic topics and establish a framework for the discussion.

This introduction will include our thoughts around establishing a communication philosophy, different personality types of clients and colleagues, different communications media. The workshop will also cover a handful of day-to-day skills that may be used in a variety of scenarios, like writing emails, holding difficult conversations, working with people who report to you, delegating, and observing.

This workshop is ideal for anyone working in a creative environment, regardless of job title, responsibilities, or management level.

Learning Objectives

By the end of this workshop, participants will know:

How to recognize different habits in clients and colleagues
How to avoid typical sticky situations
How to smooth over typical sticky situations, should they arise
What kinds of skills they need to address different situations
How to analyze scenarios to better understand social dynamics

Sign Up!

http://eightshapes.com/2009/05/14/mastering-difficult-conversations-july-2009-workshop/

Tags

collaboration, design, getting along, management, people skills, techniques, workshop