BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Ensemble Independent//vPim 0.360//EN CALSCALE:Gregorian X-WR-CALNAME:Boxes and Arrows Events Calendar tagged "metadata" BEGIN:VEVENT DTSTART;VALUE=DATE:20060927 DTEND;VALUE=DATE:20060928 SUMMARY:Taxonomies for Customer Support - Conference call LOCATION:Conference call, Canada DESCRIPTION:Date and time: Wednesday Sept. 27th, 2006 - 2:00 to 3:30 PM EDT . \n \nDuration: 90 minutes \n \nCost: $50 per attendee. \n \n \nDescripti on: \nBuilding applications and systems to support customer processes - eit her self service or call center support - requires an understanding of your customer's 'intent' as well as their mental model. Terminology has to be i ntuitive and self evident in the case of self service, or needs to lead the service rep down the correct path in the case of call center support. \n \ n \n \nIn this session, you'll hear about: \n \n- a large health insurance company who will discuss how they approached developing a taxonomy and met adata \nstandard to support a 17,000 person call center \n \n- a case study about a large UK based telecom service company and how they structured con tent and \ntagging to support web self service and an interactive voice res ponse (IVR) deployment. \n \n \n \nPresenters: \n \n- Seth Earley is fou nder and senior consultant for Earley & Associates, Inc., a consulting firm specializing in knowledge, content and document management systems with a focus on taxonomy development and workflow design. With 20 plus years in th e technology field, he has been involved in knowledge and content managemen t processes for the past 12 years. \n \n- Glenn Bair manages e learning at Aetna Insurance. (more to come) \n \n- Greg Reid is President and CEO of I nFuture LLC. He has over 16 years of consulting and project management expe rience in information, content and knowledge management. Prior to creating InFuture, he was a Partner in Accenture’s Human Performance management co nsulting practice. Greg is considered a leader in implementing information management capabilities into Call Centers and into Customer Self-Service m odels often leading projects impacting 14,000+ Call Center Representatives. \n \n END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20070412 DTEND;VALUE=DATE:20070413 SUMMARY:Taxonomy & Metadata Jumpstart Call LOCATION:Virtual DESCRIPTION:Get up to speed quickly on what you need to know about taxonomi es and learn how to get started on a taxonomy project in your organization in this free 4-week webinar series. The Taxonomy & Metadata JumpStart will tackle some of the issues and challenges in deriving taxonomies and metadat a standards. During these calls, you will hear from experts at leading Fort une 500 companies and be exposed to tools from select vendors. \n \nLed by Seth Earley of Earley and Associates, each of the four 90-minute webinars f eature taxonomy experts and practitioners sharing practical advice and info rmation about how to develop, manage, and maintain a taxonomy. You'll recei ve a valuable slide deck in advance of each call, and have the opportunity to ask questions of the speakers and interact with others in the audience. \n \nApril 12th - 1:00-2:30pm EDT \nSession 2: Getting Started - Taxonomy B uilding Blocks \nTopics include: \n \n * What is a taxonomy? \n * Wh at is metadata? What is a thesaurus? \n * How do these pieces become a t axonomy? \n * A taxonomy project roadmap \n \nPresenters:Seth Earley (Ea rley & Associates, Marjorie Hlava, Jay Ven Eman (Access Innovations, Inc.) END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20070419 DTEND;VALUE=DATE:20070420 SUMMARY:Taxonomy & Metadata Jumpstart Call 3 LOCATION:Virtual DESCRIPTION:Get up to speed quickly on what you need to know about taxonomi es and \nlearn how to get started on a taxonomy project in your organizatio n in \nthis free 4-week webinar series. The Taxonomy & Metadata JumpStart w ill \ntackle some of the issues and challenges in deriving taxonomies and \ nmetadata standards. During these calls, you will hear from experts at \nle ading Fortune 500 companies and be exposed to tools from select vendors. \n \nLed by Seth Earley of Earley and Associates, each of the four 90-minute \nwebinars feature taxonomy experts and practitioners sharing practical \na dvice and information about how to develop, manage, and maintain a \ntaxono my. You'll receive a valuable slide deck in advance of each call, \nand hav e the opportunity to ask questions of the speakers and interact \nwith othe rs in the audience. \n \nApril 19th - 1:00-2:30pm EST \nSession 3: Managing Structured Metadata and Taxonomies \nTopics include: \n \n * Relationsh ip between taxonomy, metadata and content objects \n * Metadata standard s and thesaurus structures \n * Managing taxonomic and structured metada ta - the different flavors \n * Bridging the gap between the data world and the content world \n \nPresenters: Seth Earley (Earley & Associates), B arbara Nichols (Metaview 360), Stu Carty (Gavlian Research) END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20070801 DTEND;VALUE=DATE:20070802 SUMMARY:Beyond Auto-Categorization LOCATION:Virtual DESCRIPTION:TaxoCoP Monthly Call \nDate & Time: August 1st, 1:00pm EDT \nCo st: 50$ \n \nRegister for the session at http://www.earley.com/_July2007.as p \n \nRecently, tagging, folkonomies and ontologies are emerging as new wa ys to capture social and domain knowledge. Furthermore, using the emerging Semantic Web standards such as RDF and OWL, and technologies for automatic metadata extraction (annotation) and semantic analysis, we have alternative or newer ways to organize, integrate and exploit (search, analyze and perf orm knowledge discovery) information within enterprise and on the Web. \n \ nWe will provide an overview of current state of the art and share some per sonal experiences that may answer the following questions \n \n * what t ypes of ontologies have been built, how they are built, is there a typical ontology, low large a typical ontology is, what does it take to build and m aintain ontologies \n * how well (semantic) metadata annotation/extracti on work \n * what is the status and adoption of Semantic Web standards a nd technologies \n * what kind of advanced capabilities (analytical, dec ision making and discovery) are made possible using Semantic Web technologi es \n * which domains have been more amenable to applications of ontolog ies and Semantic Web technologies, and what are few use cases? \n \nMost of the discussion will be through the use of real-world examples/applications . \n \nPresenter: Dr. Amit Sheth \nDr. Sheth is the LexisNexis Ohio Eminent Scholar and director of the Knowledge Enabled Information and Services Cen ter (http://knoesis.wright.edu) at Wright State University. Earlier he foun ded and directed the LSDIS lab at University of Georgia, and worked at Bell core, Unisys and Honeywell. His research interests include the Semantic Web , services science, and information integration and analysis. END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20071126 DTEND;VALUE=DATE:20071127 SUMMARY:CM Pros Fall 200 Summit: Web Content Management LOCATION:Boston, Massachusetts, USA DESCRIPTION:Event Explores Web Content Management Technologies and Their Im pact on the Way We Work \n \nRecent advances in content management tools †“ including Semantic Web technologies—are creating dramatic changes to th e way organizations and their staffers work. Web content management softwar e has made it possible for organizations to increase workplace efficiency t hrough collaboration, eliminate unnecessary waste through automation, lower cost of production through process improvements and workflow routing, and, perhaps most importantly, make possible the delivery of relevant content w ith pinpoint accuracy, increasingly, on demand. When localization and trans lation enter the equation, these benefits grow exponentially. \n \nWhere ca n organizations find the knowledge needed to take advantage of these powerf ul, paradigm-shifting technologies? The CM Pros Fall 2007 Summit is an exce llent starting place. The event will focus on the importance of web content management and the technologies that are quickly turning the web into a pl atform for the development of business solutions and information services. The Summit will feature presentations, workshops, and roundtable discussion s aimed at helping to demystify web content management strategies, tools, s tandards, and technologies. END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20071205 DTEND;VALUE=DATE:20071206 SUMMARY:Taxonomy, Metadata & Publishing LOCATION:Virtual DESCRIPTION:Join us for this month's Taxonomy Community of Practice call on Taxonomy, Metadata & Publishing \n \nWeds. Dec 5th, 1-2pm ET \nCost: 50$ \ nRegister at www.earley.com/_Nov2007.asp \n \nIssues of data delivery, aggr egation, \ncontent reuse and standards have been at the forefront of many e -publishers' minds. \n \nWe will hear from Chris Hogue (Roundarch) on the P ublishing Requirements for Industry Standard Metadata (PRISM) and its usage . We will also hear from Mid Walsh on the use of taxonomy, indexing and con tent reuse at Houghton Mifflin. END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20080130 DTEND;VALUE=DATE:20080131 SUMMARY:Taxonomy CoP Call - Getting Management Buy-in LOCATION:Virtual DESCRIPTION:Time: 1:00-2:00pm ET \nCost: 50$ \n \nDescription: Taxonomy an d metadata standards projects can be abstract and difficult to explain. How ever, unless you are able to clearly convey the value of this work, it will be challenging, if not impossible to get organizational support, resources and buy in. How do you get management to understand how taxonomy can impro ve business processes and help achieve goals of improved productivity as we ll as provide a foundation for new capabilities that the organization will need down the road? How can the magnitude of the effort be explained while convincing decision makers that the investment in these kinds of projects a re core to organizational adaptability and flexibility? How do you explain the role of taxonomy projects in the era of "just get Google"? \n \nJoin us to learn how Jeff Auker, Assistant Vice President in the Hartford's Person al Lines Department managed communications and gained support for an enterp rise taxonomy initiative at the insurance company. This session is a must h ear event for anyone struggling with getting and retaining organizational s upport for their taxonomy and information architecture programs. END:VEVENT END:VCALENDAR