Conference call Canada 2006-09-28 Date and time: Wednesday Sept. 27th, 2006 - 2:00 to 3:30 PM EDT. Duration: 90 minutes Cost: $50 per attendee. Description: Building applications and systems to support customer processes - either self service or call center support - requires an understanding of your customer's 'intent' as well as their mental model. Terminology has to be intuitive and self evident in the case of self service, or needs to lead the service rep down the correct path in the case of call center support. In this session, you'll hear about: - a large health insurance company who will discuss how they approached developing a taxonomy and metadata standard to support a 17,000 person call center - a case study about a large UK based telecom service company and how they structured content and tagging to support web self service and an interactive voice response (IVR) deployment. Presenters: - Seth Earley is founder and senior consultant for Earley & Associates, Inc., a consulting firm specializing in knowledge, content and document management systems with a focus on taxonomy development and workflow design. With 20 plus years in the technology field, he has been involved in knowledge and content management processes for the past 12 years. - Glenn Bair manages e learning at Aetna Insurance. (more to come) - Greg Reid is President and CEO of InFuture LLC. He has over 16 years of consulting and project management experience in information, content and knowledge management. Prior to creating InFuture, he was a Partner in Accenture’s Human Performance management consulting practice. Greg is considered a leader in implementing information management capabilities into Call Centers and into Customer Self-Service models often leading projects impacting 14,000+ Call Center Representatives. 68 Canada Taxonomies - The Key to Effective Customer Service Applications. Join us for this 90 minute conference call on taxonomy strategies for supporting customer processes and systems. 2006-09-27 false http://www.earley.com/events.htm http://events.boxesandarrows.com/events/68 content management, customer service, earley, information architecture, metadata, tagging, taxonomies 2007-04-13 Get up to speed quickly on what you need to know about taxonomies and learn how to get started on a taxonomy project in your organization in this free 4-week webinar series. The Taxonomy & Metadata JumpStart will tackle some of the issues and challenges in deriving taxonomies and metadata standards. During these calls, you will hear from experts at leading Fortune 500 companies and be exposed to tools from select vendors. Led by Seth Earley of Earley and Associates, each of the four 90-minute webinars feature taxonomy experts and practitioners sharing practical advice and information about how to develop, manage, and maintain a taxonomy. You'll receive a valuable slide deck in advance of each call, and have the opportunity to ask questions of the speakers and interact with others in the audience. April 12th - 1:00-2:30pm EDT Session 2: Getting Started - Taxonomy Building Blocks Topics include: * What is a taxonomy? * What is metadata? What is a thesaurus? * How do these pieces become a taxonomy? * A taxonomy project roadmap Presenters:Seth Earley (Earley & Associates, Marjorie Hlava, Jay Ven Eman (Access Innovations, Inc.) 194 Join us for the second in a free series of four Jumpstart calls on Taxonomy & Metadata, every Thursday from April 5th-26th. Sign up for the sessions at http://earley.com 2007-04-12 true http://earley.com/TaxonomyMetadataJumpstart.asp http://events.boxesandarrows.com/events/194 cms, folksonomy, governance, metadata, taxonomy, thesaurus 2007-04-20 Get up to speed quickly on what you need to know about taxonomies and learn how to get started on a taxonomy project in your organization in this free 4-week webinar series. The Taxonomy & Metadata JumpStart will tackle some of the issues and challenges in deriving taxonomies and metadata standards. During these calls, you will hear from experts at leading Fortune 500 companies and be exposed to tools from select vendors. Led by Seth Earley of Earley and Associates, each of the four 90-minute webinars feature taxonomy experts and practitioners sharing practical advice and information about how to develop, manage, and maintain a taxonomy. You'll receive a valuable slide deck in advance of each call, and have the opportunity to ask questions of the speakers and interact with others in the audience. April 19th - 1:00-2:30pm EST Session 3: Managing Structured Metadata and Taxonomies Topics include: * Relationship between taxonomy, metadata and content objects * Metadata standards and thesaurus structures * Managing taxonomic and structured metadata - the different flavors * Bridging the gap between the data world and the content world Presenters: Seth Earley (Earley & Associates), Barbara Nichols (Metaview 360), Stu Carty (Gavlian Research) 206 Join us for the third in our free series of four Jumpstart calls on Taxonomy & Metadata: "Managing Structured Metadata and Taxonomies" Date: Thursday, April 19th, 2007 Time: 1:00-2:30pm EDT 2007-04-19 true http://www.earley.com/TaxonomyMetadataJumpstart.asp http://events.boxesandarrows.com/events/206 content management, metadata, taxonomy, thesaurus structures 2007-08-02 TaxoCoP Monthly Call Date & Time: August 1st, 1:00pm EDT Cost: 50$ Register for the session at http://www.earley.com/_July2007.asp Recently, tagging, folkonomies and ontologies are emerging as new ways to capture social and domain knowledge. Furthermore, using the emerging Semantic Web standards such as RDF and OWL, and technologies for automatic metadata extraction (annotation) and semantic analysis, we have alternative or newer ways to organize, integrate and exploit (search, analyze and perform knowledge discovery) information within enterprise and on the Web. We will provide an overview of current state of the art and share some personal experiences that may answer the following questions * what types of ontologies have been built, how they are built, is there a typical ontology, low large a typical ontology is, what does it take to build and maintain ontologies * how well (semantic) metadata annotation/extraction work * what is the status and adoption of Semantic Web standards and technologies * what kind of advanced capabilities (analytical, decision making and discovery) are made possible using Semantic Web technologies * which domains have been more amenable to applications of ontologies and Semantic Web technologies, and what are few use cases? Most of the discussion will be through the use of real-world examples/applications. Presenter: Dr. Amit Sheth Dr. Sheth is the LexisNexis Ohio Eminent Scholar and director of the Knowledge Enabled Information and Services Center (http://knoesis.wright.edu) at Wright State University. Earlier he founded and directed the LSDIS lab at University of Georgia, and worked at Bellcore, Unisys and Honeywell. His research interests include the Semantic Web, services science, and information integration and analysis. 288 Hear about how ontologies and semantic approaches can be leveraged as another set of tools and approaches to solving the problem or organizing content that does not contain metadata. 2007-08-01 true http://www.earley.com/_July2007.asp http://events.boxesandarrows.com/events/288 autocategorization, metadata, ontology, semantic web, taxonomy Boston USA 2007-11-27 Event Explores Web Content Management Technologies and Their Impact on the Way We Work Recent advances in content management tools – including Semantic Web technologies—are creating dramatic changes to the way organizations and their staffers work. Web content management software has made it possible for organizations to increase workplace efficiency through collaboration, eliminate unnecessary waste through automation, lower cost of production through process improvements and workflow routing, and, perhaps most importantly, make possible the delivery of relevant content with pinpoint accuracy, increasingly, on demand. When localization and translation enter the equation, these benefits grow exponentially. Where can organizations find the knowledge needed to take advantage of these powerful, paradigm-shifting technologies? The CM Pros Fall 2007 Summit is an excellent starting place. The event will focus on the importance of web content management and the technologies that are quickly turning the web into a platform for the development of business solutions and information services. The Summit will feature presentations, workshops, and roundtable discussions aimed at helping to demystify web content management strategies, tools, standards, and technologies. 257 MA The Fall 2007 CM Pros Summit will be held at the Westin Copley Place, Monday, November 26, 2007 in conjunction with the 4th Annual Gilbane Conference on Content Technologies Boston. 2007-11-26 false http://www.cmprosevents.org http://events.boxesandarrows.com/events/257 http://events.boxesandarrows.com/event/logo/257/CM_Pros_Fall_2007_Summit.jpg cm, content management, interaction, localization, metadata, rss, semantic, usergenerated content, web 20, web content management 2007-12-06 Join us for this month's Taxonomy Community of Practice call on Taxonomy, Metadata & Publishing Weds. Dec 5th, 1-2pm ET Cost: 50$ Register at www.earley.com/_Nov2007.asp Issues of data delivery, aggregation, content reuse and standards have been at the forefront of many e-publishers' minds. We will hear from Chris Hogue (Roundarch) on the Publishing Requirements for Industry Standard Metadata (PRISM) and its usage. We will also hear from Mid Walsh on the use of taxonomy, indexing and content reuse at Houghton Mifflin. 365 Nowhere is there a more compelling case for taxonomy & metadata than in the world of publishing. 2007-12-05 true http://www.earley.com/_Nov2007.asp http://events.boxesandarrows.com/events/365 content reuse, epublishing, metadata, prism, publishing, taxocop, taxonomy 2008-01-31 Time: 1:00-2:00pm ET Cost: 50$ Description: Taxonomy and metadata standards projects can be abstract and difficult to explain. However, unless you are able to clearly convey the value of this work, it will be challenging, if not impossible to get organizational support, resources and buy in. How do you get management to understand how taxonomy can improve business processes and help achieve goals of improved productivity as well as provide a foundation for new capabilities that the organization will need down the road? How can the magnitude of the effort be explained while convincing decision makers that the investment in these kinds of projects are core to organizational adaptability and flexibility? How do you explain the role of taxonomy projects in the era of "just get Google"? Join us to learn how Jeff Auker, Assistant Vice President in the Hartford's Personal Lines Department managed communications and gained support for an enterprise taxonomy initiative at the insurance company. This session is a must hear event for anyone struggling with getting and retaining organizational support for their taxonomy and information architecture programs. 395 Join us to learn how Jeff Auker, Assistant VP ing the Hartford's Personal Lines Dept. managed communications and gained support for an enterprise taxonomy initiative at the insurance company. 2008-01-30 true http://www.earley.com/_Jan2008.asp http://events.boxesandarrows.com/events/395 buyin, management, metadata, selling, taxonomies, taxonomy