Conference call Canada 2006-09-28 Date and time: Wednesday Sept. 27th, 2006 - 2:00 to 3:30 PM EDT. Duration: 90 minutes Cost: $50 per attendee. Description: Building applications and systems to support customer processes - either self service or call center support - requires an understanding of your customer's 'intent' as well as their mental model. Terminology has to be intuitive and self evident in the case of self service, or needs to lead the service rep down the correct path in the case of call center support. In this session, you'll hear about: - a large health insurance company who will discuss how they approached developing a taxonomy and metadata standard to support a 17,000 person call center - a case study about a large UK based telecom service company and how they structured content and tagging to support web self service and an interactive voice response (IVR) deployment. Presenters: - Seth Earley is founder and senior consultant for Earley & Associates, Inc., a consulting firm specializing in knowledge, content and document management systems with a focus on taxonomy development and workflow design. With 20 plus years in the technology field, he has been involved in knowledge and content management processes for the past 12 years. - Glenn Bair manages e learning at Aetna Insurance. (more to come) - Greg Reid is President and CEO of InFuture LLC. He has over 16 years of consulting and project management experience in information, content and knowledge management. Prior to creating InFuture, he was a Partner in Accenture’s Human Performance management consulting practice. Greg is considered a leader in implementing information management capabilities into Call Centers and into Customer Self-Service models often leading projects impacting 14,000+ Call Center Representatives. 68 Canada Taxonomies - The Key to Effective Customer Service Applications. Join us for this 90 minute conference call on taxonomy strategies for supporting customer processes and systems. 2006-09-27 false http://www.earley.com/events.htm http://events.boxesandarrows.com/events/68 content management, customer service, earley, information architecture, metadata, tagging, taxonomies 2006-10-17 Day: Fridays, October 13th to November 3rd, 2006 Time: 1:30-3:00pm EDT This free jumpstart series will tackle some of the issues and challenges surrounding enterprise search. During these calls, you will hear from search experts at leading Fortune 500 companies and be exposed to tools from select vendors. Session 1: Making the business case for search Session 2: Search nuts & bolts Session 3: Intermediate topics Session 4: Advanced search strategies There is no cost. There will be short vendor presentations, but these are educational and not product pitches. 67 This free jumpstart series will tackle some of the issues and challenges surrounding enterprise search. Hear from search experts at leading companies and be exposed to tools from select vendors. 2006-10-13 true http://www.earley.com/Searchjumpstart.htm http://events.boxesandarrows.com/events/67 earley, enterprise search, search, search engine, search tools, tagging, taxonomies Monterey USA 2007-01-24 Web-based applications are quickly becoming critical components of the strategy of many organizations. However, the knowledge and skills to make a great application is still only available as scattered lore. Until now. Jared Spool and UIE's researchers have reached out to those individuals who've spent the last few years pushing the envelope in web apps and put together the first comprehensive event to bring their knowledge and expertise to you. You'll meet the pioneers and world-class designers behind today's most successful web apps and come away inspired to create amazing applications that will delight your users. We've carefully crafted this three-day event to give you what you need. You'll start your journey with our full-day tutorials, designed to dive right into the in-depth expertise behind creating successful applications. Then you'll explore our "Foundations" Day, with the essentials for great designs. And you'll wrap up in our "New Perspectives" Day, looking at where the world of web apps is going. If you sign up using promotion code BOXES, you will receive $30 off each single day registration; if you sign up for all 3 days, you will also receive a free limited-edition Web App Summit iPod shuffle. (Note: This promotion cannot be combined with any other promotions we may offer.) View the complete summit description, and register at http://www.webappsummit.com 119 CA UIE Web Summit is being held January 21-23, 2007 in Monterey, CA. We've lined up fantastic speakers giving full-day seminars and short talks on the most critical issues surrounding today's web apps. 2007-01-21 false http://www.webappsummit.com http://events.boxesandarrows.com/events/119 http://events.boxesandarrows.com/event/logo/119/72dpiJPG.jpg adaptive path, ajax, blogs, california, conference, design, ebay, event, experts, flickr, folksonomies, hr block, jared spool, monterey, netflix, personas, rias, san francisco, speakers, tagging, tutorial, ui, usability, user experience, users, ux, web app, web application, web applications, web apps, webbased applications, webbased applications, wikis, yahoo King of Prussia USA 2007-02-22 Time: 6 - 8 pm Location: GSI Commerce, Inc., 935 First Avenue, King of Prussia, PA RSVP: Please let us know if you are coming at phillyCHI@gmail.com Interest in content user-assigned tags is one of the big new stories on the Web. But content tagging is not a new story. What's new about Web 2.0 is that end users are doing the tagging instead of librarians, and the results are being shown almost instantly on websites like flickr, del.icio.us, Wikipedia, and Technorati.Librarians have long contended that end users cannot usefully tag content because they are not trained in how to do indexing. More correctly, end users cannot tag content the way librarians tag content. But this begs the question about what kind of tagging is useful. Joseph will discuss the usefulness to be found in tagging as it relates to librarians and usability professionals, the Semantic Web, and document and content management practices. Joseph Busch is the Founder and a Principal of Taxonomy Strategies. Joseph is an authority in the field of information science, a past President of the American Society for Information Science and Technology, and an appointee to the Board of Directors of the Dublin Core Metadata Initiative. He is a frequent speaker on metadata, taxonomy, indexing, classification research, information retrieval, and content management. Read more about Joseph at Taxonomy Strategies. 166 PA phillyCHI welcomes Joseph A. Busch of Taxonomy Strategies LLC as he speaks on the importance of tagging to librarians, usability practitioners and content management professionals. 2007-02-21 false http://phillychi.acm.org http://events.boxesandarrows.com/events/166 chi, delaware, design, folksonomy, ia, indexing, information architecture, joseph busch, librarians, new jersey, nj, philadelphia, philly, phillychi, semantic web, tagging, taxonomy, taxonomy strategies, web 20 2007-08-30 We are seeing a drive toward less control and a decentralization of term creation. Think tags and collaboration tools like wikis and blogs. Is there a hybrid process? Can we get the precision of facets with the adaptability of tags? This month's taxonomy Community of Practice call will explore these issues. We'll start with an overview of facets and faceted search and then hear from Peter Bell, one of the founders of Endeca, a faceted search company, about new developments in the field that allow a combination of unstructured and structured tagging and classification. When Facets Meet Wikis and Tags "Put simply, if you're an information architect, we see facets in your future," writes Peter Morville and Louis Rosenfeld in the newest edition of O'Reilly's "Information Architecture for the World Wide Web" (aka The Polar Bear.) Faceted classification has moved beyond early adopters in the past few years, and is now graduating to more advanced projects. One such use is enterprise social collaboration, aka Enterprise 2.0. In particular, facets are being used to improve information access for employee-generated content like wikis and blogs. And this content is categorized into facets with folksonomies, or user- generated tags. But without centralized authority, how can facets ensure security, tame chaos, and coexist with curated content? In this session, we'll show results from Endeca's own internal deployment of such a system, which has served as a laboratory for innovations on facets in enterprise social collaboration. Presenters: Seth Earley Seth Earley is founder and senior consultant for Earley & Associates, Inc., a consulting firm specializing in knowledge, content and document management systems with a focus on taxonomy development and search integration. Pete Bell Pete Bell is the cofounder of Endeca, the pioneer of the Information Access Platform and one of the world's fastest growing software companies. 295 This months' taxonomy Community of Practice call will explore issues of facets and new developments in faceted search that combine unstructured and structured tagging and classification. 2007-08-29 true http://www.earley.com/_August2007.asp http://events.boxesandarrows.com/events/295 http://events.boxesandarrows.com/event/logo/295/TaxoCoP.gif faceted search, facets, folksonomy, tagging, taxonomy Banff Canada 2007-11-28 Speakers include: * Lou Rosenfeld, founding figure in modern information architecture, author of the best selling Information Architecture for the World Wide Web, and publisher at Rosenfeld Media. * Derek Featherstone, leading authority on accessibility and its implications for user experience. * Gene Smith, author of the definitive book on tagging, coming early 2008 from New Riders, and principal at nForm User Experience. * The Banff Leadership Arts Ensemble, world-renowned facilitators who work to help executives develop leadership capacity through the combination of the arts, creativity, and leadership principles. * Kes and Sue Sampanthar, founders of Metamemes, producer of generative thinking tools and experts in moving beyond brainstorming for innovation. * Jess McMullin, business and design evangelist, advocate for increasing practitioners’ influence in the organizations they serve, CanUX program chair and nForm User Experience founder. * Brad Nemer, Product Portfolio Manager for Motorola’s Asian 3G business, and pioneer in combining business and design thinking. Earlybird All-Inclusive registration, with hotel, meals, and conference fee is only $699+tax for single accommodation, $599+tax for double accommodation. Early registration deadline is September 21st. 308 Canada Get hands-on with industry leaders in breath-taking Banff, Alberta, Canada. Topics range across innovation methods, strategic value of UX, accessible user experience, and the next frontiers in tagging 2007-11-25 false http://www.canux2007.com http://events.boxesandarrows.com/events/308 http://events.boxesandarrows.com/event/logo/308/ba_canux_logo.png business design, design, ia, information architecture, innovation, tagging Coronado USA 2008-03-29 Use the promo code "BOXES" to receive $30 off each day and a limited-edition Web App Summit 2008 iPod nano. Promotion ends on 2/26. Over the three days of Web App Summit 2008, you'll meet the innovators and world-class designers behind today's most successful web apps, and come away inspired to create amazing applications that will delight your users. We've carefully crafted this three-day event to give you what you need. We start with four full-day tutorials covering the most critical topics for your success. Between them, the world-renowned experts leading these seminars have more than 100 years of experience designing applications for practically every industry, from financial services to entertainment. They've created an information-packed day designed to get every question you have answered and deliver you the essential insights for creating great applications. On the second day, we've chosen each session to give you the essentials for designing a successful web application. You'll come away with a full stock of tips and techniques you'll want to share with your entire team. On the third day, we'll explore the best practices for implementing successful web applications. We've chosen the biggest experts in the world of web development to give you a full spectrum of techniques and insights. Days 2 and 3 feature a "peer-to-peer" luncheon, where you'll connect up with others who are tackling the same challenges you're facing and learn from their experiences. Speakers include: Luke Wroblewski, Kim Goodwin, Leisa Reichelt, Indi Young, Steve Mulder, Jeremy Keith, Bill Scott, Derek Featherstone, Keith Robinson, Sean Kane, and of course, Jared M. Spool. Use the promo code "BOXES" to receive $30 off each day and a limited-edition Web App Summit 2008 iPod nano. Promotion ends on 2/26. View the complete summit description, and register at http://www.webappsummit.com 358 CA Web Summit 2008 is being held March 26-28, 2008 in Coronado, CA. We've lined up fantastic speakers giving full-day seminars and short talks on the most critical issues surrounding today's web apps. 2008-03-26 false http://www.webappsummit.com http://events.boxesandarrows.com/events/358 http://events.boxesandarrows.com/event/logo/358/Copy_of_webappsummit_logo_web_FINAL.jpg adactio, ajax, blogs, california, conference, coronado, design, ebay, event, experts, flickr, folksonomies, jared spool, netflix, personas, rias, san diego, speakers, tagging, tutorial, ui, usability, user experience, users, ux, web app, web application, web applications, web apps, webbased applications, webbased applications, wikis, yahoo Denver USA 2008-05-01 Taxonomies and thesauri are structured sets of terms used for indexing or categorizing content. They are used in a wide variety of applications ranging from periodical indexing, image archive management, enterprise content management, commercial product categorization, online news service interfaces, and web site information architecture. There is a growing demand for people who can create and manage taxonomies. This one-day workshop will provide enough basics and some of the practice needed to get started creating taxonomies and thesauri. Short practical exercises will be interspersed among many of the topics. This workshop also includes demonstrations of affordable taxonomy thesaurus software packages. Workshop Outline 1. Introduction: applications, skills, and decisions 2. Types and definitions taxonomies 3. Creating term relationships (broader/narrower, related) 4. Wording of terms and their variants 5. Facets and categories of taxonomies 6. Sources for terms 7. Software overview and demonstrations 8. Project process 9. Related topics of social tagging, auto-categorization, metadata standards, taxonomy governance and maintenance 10. Types of work available and marketing 11. Resources Presented by Heather Hedden, Information Taxonomist at Viziant Corporation, taxonomies online workshop instructor at Simmons College Graduate School of Library and Information Science Continuing Education Program, and manager of the Taxonomies & Controlled Vocabularies Special Interest Group. A pre-conference workshop in conjunction with the annual meeting of the American Society of Indexers. Conference registration is not required. Warwick Hotel, 1776 Grant Street, Denver, Colorado. 7:00 am - 8:00 am: Continental breakfast 8:00 am - 5:00 pm: Workshop Fees: ASI/ISC member Before April 9: $245; After April 9: $295 Nonmember Before April 9: $295; After April 9: $395 Details at: www.hedden-information.com/taxonomy-workshop.htm 408 CO Workshop on how to create taxonomies, controlled vocabularies, and thesauri for information architecture, enterprise search, literature retrieval, and content management. 2008-04-30 false http://www.asindexing.org/site/conferences/conf2008/index.shtml http://events.boxesandarrows.com/events/408 categorization, classificiation, content management, controlled vocabularies, controlled vocabulary, indexing, tagging, taxonomies, taxonomy workshop, thesauri, thesaurus Sydney Australia 2009-03-28 By attending the event, you will hear how to: * Unify content with taxonomies and metadata * Migrate and manage content across multiple sites * Design content templates & website style designs * Conduct user research to improve IA * Make site administration & publishing easy but effective * See LIVE IA & search demonstrations * Benefit from lessons learnt and pitfalls to watch out for Places are limited to ensure a high level of interaction, so register your place today! For a copy of the full course brochure, email Louise Badcock at louise.badcock@keyforums.com.au or call us on +61 2 9436 4255 or visit www.keyforums.com.au. 645 Australia This one day intensive course will give you an exclusive and in-depth knowledge of the search and IA strategies of the NSW Department of Primary Industries and Griffith University. 2009-03-27 false http://www.keyforums.com.au http://events.boxesandarrows.com/events/645 content, decentralised intranets, enterprise architect, ia, information architecture, intranet, metadata, search, tagging, taxonomies, usability, website