4 Conference calls Canada 2006-09-29 Day: Mondays, Sept.25 to Oct 16th Time: 1:30-3:00pm EDT Learn about: - Making the business case for content management - Content management frameworks & governance - CMS selection & deployment - Integrating with taxonomies, tagging systems, etc Presenters will include: - Mike Crandall, University of Wash. - Bob Boiko, Metatorial Services, Inc. - Samantha Starmer, Microsoft - JoAnn Hackos, Comtech - Ann Rockley, Rockley Group - Meredith Lavine, MathWorks - Steve Bond, AOL - Susan Charette, Texas Instruments - Theresa Regli, CMS Watch - Seth Earley, Earley & Associates 66 Canada The free content management jumpstart will tackle some of the issues and challenges surrounding content management. Hear from experts at leading companies and be exposed to tools from select vendors. 2006-09-25 false http://www.earley.com/CMjumpstart.htm http://events.boxesandarrows.com/events/66 cms, content management, content reuse, earley, governance, jumpstart, taxonomies Conference call Canada 2006-09-28 Date and time: Wednesday Sept. 27th, 2006 - 2:00 to 3:30 PM EDT. Duration: 90 minutes Cost: $50 per attendee. Description: Building applications and systems to support customer processes - either self service or call center support - requires an understanding of your customer's 'intent' as well as their mental model. Terminology has to be intuitive and self evident in the case of self service, or needs to lead the service rep down the correct path in the case of call center support. In this session, you'll hear about: - a large health insurance company who will discuss how they approached developing a taxonomy and metadata standard to support a 17,000 person call center - a case study about a large UK based telecom service company and how they structured content and tagging to support web self service and an interactive voice response (IVR) deployment. Presenters: - Seth Earley is founder and senior consultant for Earley & Associates, Inc., a consulting firm specializing in knowledge, content and document management systems with a focus on taxonomy development and workflow design. With 20 plus years in the technology field, he has been involved in knowledge and content management processes for the past 12 years. - Glenn Bair manages e learning at Aetna Insurance. (more to come) - Greg Reid is President and CEO of InFuture LLC. He has over 16 years of consulting and project management experience in information, content and knowledge management. Prior to creating InFuture, he was a Partner in Accenture’s Human Performance management consulting practice. Greg is considered a leader in implementing information management capabilities into Call Centers and into Customer Self-Service models often leading projects impacting 14,000+ Call Center Representatives. 68 Canada Taxonomies - The Key to Effective Customer Service Applications. Join us for this 90 minute conference call on taxonomy strategies for supporting customer processes and systems. 2006-09-27 false http://www.earley.com/events.htm http://events.boxesandarrows.com/events/68 content management, customer service, earley, information architecture, metadata, tagging, taxonomies 2006-10-17 Day: Fridays, October 13th to November 3rd, 2006 Time: 1:30-3:00pm EDT This free jumpstart series will tackle some of the issues and challenges surrounding enterprise search. During these calls, you will hear from search experts at leading Fortune 500 companies and be exposed to tools from select vendors. Session 1: Making the business case for search Session 2: Search nuts & bolts Session 3: Intermediate topics Session 4: Advanced search strategies There is no cost. There will be short vendor presentations, but these are educational and not product pitches. 67 This free jumpstart series will tackle some of the issues and challenges surrounding enterprise search. Hear from search experts at leading companies and be exposed to tools from select vendors. 2006-10-13 true http://www.earley.com/Searchjumpstart.htm http://events.boxesandarrows.com/events/67 earley, enterprise search, search, search engine, search tools, tagging, taxonomies 2008-01-31 Time: 1:00-2:00pm ET Cost: 50$ Description: Taxonomy and metadata standards projects can be abstract and difficult to explain. However, unless you are able to clearly convey the value of this work, it will be challenging, if not impossible to get organizational support, resources and buy in. How do you get management to understand how taxonomy can improve business processes and help achieve goals of improved productivity as well as provide a foundation for new capabilities that the organization will need down the road? How can the magnitude of the effort be explained while convincing decision makers that the investment in these kinds of projects are core to organizational adaptability and flexibility? How do you explain the role of taxonomy projects in the era of "just get Google"? Join us to learn how Jeff Auker, Assistant Vice President in the Hartford's Personal Lines Department managed communications and gained support for an enterprise taxonomy initiative at the insurance company. This session is a must hear event for anyone struggling with getting and retaining organizational support for their taxonomy and information architecture programs. 395 Join us to learn how Jeff Auker, Assistant VP ing the Hartford's Personal Lines Dept. managed communications and gained support for an enterprise taxonomy initiative at the insurance company. 2008-01-30 true http://www.earley.com/_Jan2008.asp http://events.boxesandarrows.com/events/395 buyin, management, metadata, selling, taxonomies, taxonomy 2008-04-16 Taxonomies and thesauri are structured sets of terms used for indexing or categorizing content. They are used in a wide variety of applications ranging from periodical indexing, image archive management, enterprise content management, commercial product categorization, online news service interfaces, and web site information architecture. There is a growing demand for people who can create and manage taxonomies. This month-long online workshop will provide enough basics and some of the practice needed to get started creating taxonomies and thesauri. Students are encouraged to download free or demo taxonomy/thesaurus software explained in the course to practice thesaurus creation. Individual feedback will be provided. Workshop Outline 1. Introduction to taxonomies: definitions, types, purposes, and examples 2. Desktop software for creating taxonomies 3. Hierarchical structure and term relationships (broader/narrower and related terms) 4. Wording of terms and their variants 5. Concluding topics and issues: skills, processes, maintenance, freelancing, and resources Taught by Heather Hedden, Information Taxonomist at Viziant Corporation, former independent taxonomy consultant, and current manager of the Taxonomies & Controlled Vocabularies Special Interest Group. An online continuing education workshop offered to the public by the Graduate School of Library and Information Science of Simmons College, April 1-30. Tuition: $250. All enrolled attendees will receive a Certificate of Continuing Education Units (CEUs) for one unit. Details at: www.hedden-information.com/course-simmons-taxonomies.htm 409 One-month online continuing education workshop of Simmons College Graduate School of Library and Information Science. 2008-04-01 true http:///www.simmons.edu/gslis/continuinged/workshops/online.shtml http://events.boxesandarrows.com/events/409 categorization, classification, controlled vocabularies, controlled vocabulary, taxonomies, taxonomy course, taxonomy workshop, thesauri, thesaurus creating Denver USA 2008-05-01 Taxonomies and thesauri are structured sets of terms used for indexing or categorizing content. They are used in a wide variety of applications ranging from periodical indexing, image archive management, enterprise content management, commercial product categorization, online news service interfaces, and web site information architecture. There is a growing demand for people who can create and manage taxonomies. This one-day workshop will provide enough basics and some of the practice needed to get started creating taxonomies and thesauri. Short practical exercises will be interspersed among many of the topics. This workshop also includes demonstrations of affordable taxonomy thesaurus software packages. Workshop Outline 1. Introduction: applications, skills, and decisions 2. Types and definitions taxonomies 3. Creating term relationships (broader/narrower, related) 4. Wording of terms and their variants 5. Facets and categories of taxonomies 6. Sources for terms 7. Software overview and demonstrations 8. Project process 9. Related topics of social tagging, auto-categorization, metadata standards, taxonomy governance and maintenance 10. Types of work available and marketing 11. Resources Presented by Heather Hedden, Information Taxonomist at Viziant Corporation, taxonomies online workshop instructor at Simmons College Graduate School of Library and Information Science Continuing Education Program, and manager of the Taxonomies & Controlled Vocabularies Special Interest Group. A pre-conference workshop in conjunction with the annual meeting of the American Society of Indexers. Conference registration is not required. Warwick Hotel, 1776 Grant Street, Denver, Colorado. 7:00 am - 8:00 am: Continental breakfast 8:00 am - 5:00 pm: Workshop Fees: ASI/ISC member Before April 9: $245; After April 9: $295 Nonmember Before April 9: $295; After April 9: $395 Details at: www.hedden-information.com/taxonomy-workshop.htm 408 CO Workshop on how to create taxonomies, controlled vocabularies, and thesauri for information architecture, enterprise search, literature retrieval, and content management. 2008-04-30 false http://www.asindexing.org/site/conferences/conf2008/index.shtml http://events.boxesandarrows.com/events/408 categorization, classificiation, content management, controlled vocabularies, controlled vocabulary, indexing, tagging, taxonomies, taxonomy workshop, thesauri, thesaurus San Jose USA 2008-05-23 Widely recognized as the World’s Foremost Symposium on the Commercialization of Semantic Technologies, the SemTech Conference is where Semantic Technologies and Web 3.0 come to life in products, in working applications, in case studies, and in conversations with hundreds of developers, entrepreneurs and practitioners who are building a new industry. SemTech 2008 is a world-class educational program, including 5 days of business case studies, technical tracks, user groups, product briefings, demonstrations, industry-focus groups and networking opportunities. EARLY REGISTRATION DISCOUNTS – including our special 3rd Person attends Free offer – are available until April 21! For the full conference agenda and to receive regular program updates, go to: www.semantic-conference.com or call +1-310-477-4475 435 CA The SemTech Conference is where Semantic Technologies and Web 3.0 come to life. 2008-05-18 false http://semantic-conference.com http://events.boxesandarrows.com/events/435 http://events.boxesandarrows.com/event/logo/435/SemTech2008_122x200.jpg linked data, ontologies, ontology, rdf, semantic, soa, taxonomies, taxonomy, technology, web, web 30