London United Kingdom 2006-12-08 This hands-on, one-day usability training course covers the full remit of usability testing: from writing a screener to recruiting the right test participants; developing test tasks that are relevant to your customers and your business; moderating usability tests; and persuading managers and developers to take action based on your test results. You're even given forms and templates that you can adapt for your own usability tests. What previous delegates have said about this course: "Taking different roles (participant / observer / administrator) was a real eye-opener. The hands-on approach really complemented my reading of texts on usability." "Brilliant! I found the course both challenging and very interesting." "This course is excellent in providing you with a toolkit for usability testing. I've learnt things that I will really use." Registration fee: £475 118 United Kingdom Confidently carry out a usability test of your company's product or website. 2006-12-07 false http://www.userfocus.co.uk/training/usabilitytest.html http://events.boxesandarrows.com/events/118 http://events.boxesandarrows.com/event/logo/118/userfocus.gif training, usability testing Vancouver, BC Canada 2007-04-22 The 8th Annual DocTrain Conference will for the first time head to Vancouver. Features 4 topic-focused tracks: Tools & Technologies, Content Design & Access, Content Development, & Content Management. Residents of Canada will enjoy “at par” pricing. For $895 (US/Canadian) you receive: * Access to over 40 sessions, demonstrations, and keynotes * Choice of pre-conference half-day workshop on April 18 *FREE* * Choice of post-conference half-day workshop on April 21 *FREE* * Breakfast and carving station lunches on April 19-20 *FREE* * Special pricing from the Marriott Pinnacle Hotel, including free, unlimited in-room internet and long-distance calling to US & Canada * First-year membership to CM Professionals ($100 value) *FREE* * Access to technology showcase and networking reception *FREE* Also included: free access to two of our five half-day workshops, each delivered by experienced industry experts and designed to meet the expanding continuing education needs of documentation and training professionals. Workshops offered include: * Delivering Personalized, Customer-Centric Content (Ann Rockley, The Rockley Group) * Designing & Architecting Technical Information (Thom Haller, Info.Design) * Introduction to DITA (Bernard Aschwanden, Bright Path Solutions) * Adobe Captivate (Neil Perlin, Hyper/Word Services) * Taxonomy Development and Implementation (Seth Earley, Earley & Associates) Register today! Registration for Documentation and Training Vancouver 2007 opens January 3rd. Register for the conference and book your room at the Marriott Pinnacle (special group rate available; free in-room internet and long-distance calling to US and Canada), no later than Saturday, March 17, 2007, you’ll also receive a free Apple iPod Shuffle, a free Saturday afternoon tour of Vancouver, and a free first-year membership in CM Pros. * To exhibit, contact Scott Abel at 317-466-1840 or ablesp@netdirect.net. * All other inquiries, contact Eileen Savary at 978-649-8555. 153 Canada The 8th Annual DocTrain Conference will for the first time head to Vancouver. Features 4 topic-focused tracks: Tools & Technologies, Content Design & Access, Content Development, & Content Management. 2007-04-18 false http://www.doctrain.com http://events.boxesandarrows.com/events/153 http://events.boxesandarrows.com/event/logo/153/doctrain.logo.jpg blogging, design, dita, documentation, information architecture, interativity, online help, rss, s1000d, technical communication, training, user experience, writing, xml, xml authoring London United Kingdom 2007-05-04 This seminar describes best practice in web usability, demonstrates good and bad examples of web pages and teaches you the tools and techniques you need to make your own site a success with its users. OVERVIEW There are dozens of books and web sites dedicated to web usability, but few of these provide the ‘big picture’. The aim of this course is to help delegates design better web sites by showing how the various usability tools and techniques fit into real-world design and development processes. Over the two-day course, delegates engage in a practical design activity that helps them discover the usability secrets behind e-commerce development. The activity covers the full design lifecycle, including business requirements, customer needs, page and site design, prototyping and usability testing. WHO IS THE COURSE FOR? This course is for you if you are actively involved in the design of a web site and you want to make sure that users can find and use content quickly and easily. The course will be valuable for business analysts who want quick and effective tools to communicate web user requirements and for designers who want to learn methods for evaluating their site structure and web page designs. Marketing managers will benefit by learning about the business and brand benefits of a usability focus. Delegates do not need a background in usability to benefit from this course. HOW WILL I BENEFIT? After attending this course, you will be able to: -Describe a user centred design framework that supports end-to-end usability involvement in web projects -Use personas to share information about customers and their tasks in an engaging and usable way -Develop cheap, throwaway prototypes to get quick and frequent feedback from your users -Specify usability metrics -Apply discount usability techniques, such as Nielsen's heuristic evaluation -Learn about different methods for usability testing web sites and when to apply them 195 United Kingdom This 2-day web usability course teaches you the tools and techniques you need to make your own site a success with its users. 2007-05-02 false http://www.userfocus.co.uk/training/webusability.html http://events.boxesandarrows.com/events/195 training, web usability Lowell USA 2007-10-21 The theme of the 8th Annual Documentation & Training East Conference is Advancing Your Career. Attend and you'll gain access to dozens of learning opportunities designed to help you improve the skills and expertise you’ll need to future proof your career and improve your value as a professional technical communicator. Cost for full access pass: $999US For $999 you get all of the following: * Choice of pre-conference half-day workshops (October 16-17) * Choice of over 40 conference sessions (October 18-19) * Choice of post-conference half-day workshop (October 20) * Access to the Management Summit (October 18-19) * Access to the networking cocktail reception (October 18) * Breakfast and carving station lunches during conference Full access passes entitle attendees to participate in four half-day workshops (choose from 15), your choice of presentations (over 40 available), and panel discussions in the following tracks: * Content component management * User experience * XML Authoring * Interaction design * Innovative technologies * Web content management * Localization and translation * Information architecture * Technical publications management summit A free access pass is available that provides attendees with: * Access to 2 full days of software demonstrations * Access to the Technology Showcase * Networking cocktail reception * Meals, snacks However, free access guests cannot attend workshops, sessions, or panel discussions. Need to justify the cost of attending to your boss. Check out this useful resource: http://www.doctrain.com/documents/Justifying_Conference_Attendance_Lowell.pdf Who attends DocTrain? Technical communicators, including: technical writers, course developers, user experience designers, usability professionals, information architects, content managers, eLearning developers, technology writers, editors, software tool vendors, information analysts, and media. DocTrain news: http://www.doctrain.com/index.php/east/news 256 MA Held in the birthplace of the American Industrial Revolution, Lowell, MA, the Documentation & Training East Conference features 40+ presentations, 16 half-day workshops, and a Management Summit. 2007-10-16 false http://www.doctrain.com/ http://events.boxesandarrows.com/events/256 http://events.boxesandarrows.com/event/logo/256/DocTrainEast2007_logo.jpg communication, content management, content reuse, dita, interaction design, localization, s1000d, technical documentation, training, translation, user experience, xml Bristol United Kingdom 2007-11-09 Traditional web and software development is changing. Competitive advantage is no longer about who has the most features. It is about user experience. Products and services that are so practical and easy to use that you can’t imagine your life without them. This one-day workshop is designed to give those attending a practical, hands-on overview of the User-Centred Design (UCD) process and the range of different methods that can be used to enhance the usability and user experience of a websites and web applications. The workshop is suitable for senior management, project managers, developers, marketing professionals, business analysts and anyone else who want to find out more about the benefits that a UCD approach can bring to their organisation. 325 United Kingdom This one-day workshop is designed to provide a practical, hands-on overview of the User-Centred Design (UCD) process and how it can enhance the user experience of websites and applications. 2007-11-08 false http://www.pureusability.co.uk/ucdworkshop http://events.boxesandarrows.com/events/325 http://events.boxesandarrows.com/event/logo/325/design5print.png bristol, training, ucd, usability, workshop Bristol United Kingdom 2008-01-25 Traditional web and software development is changing. Competitive advantage is no longer about who has the most features. It is about user experience. Products and services that are so practical and easy to use that you can't imagine your life without them. This one-day workshop is designed to give those attending a practical, hands-on overview of the User-Centred Design (UCD) process and the range of different methods that can be used to enhance the usability and user experience of a websites and web applications. The workshop is suitable for senior management, project managers, developers, marketing professionals, business analysts and anyone else who want to find out more about the benefits that a UCD approach can bring to their organisation. 371 United Kingdom A one-day workshop designed to give a practical, hands-on overview of the User-Centred Design (UCD) process and the range of methods that can be used to enhance user experience. 2008-01-24 false http://www.pureusability.co.uk/ucdworkshop http://events.boxesandarrows.com/events/371 http://events.boxesandarrows.com/event/logo/371/design5print.png bristol, training, ucd, usability, workshop Boston USA 2008-05-22 CINCINNATI – April 23 – The 2008 HOW Design Conference is coming to Boston’s Hynes Convention Center May 18-21. The annual creativity, business and technology conference for graphic designers, the HOW Conference will feature 59 speakers, 60+ sessions and 10 three-hour workshops. According to HOW magazine editor Bryn Mooth, “the HOW Conference is a wonderful opportunity for designers to develop their design careers, hone their business skills, get their creative juices flowing and network with thousands of fellow designers.” Many industry experts and well-known designers will present at this year’s Conference, including Allan Haley of Monotype Imaging, House Industries’ Ken Barber, design entrepreneur Charles S. Anderson, Adobe’s Russell Brown and Julieanne Kost, plus Robynne Raye and Michael Strassburger of Modern Dog Design Co. Attendees can choose from sessions in seven tracks: Creativity & Inspiration, Design Disciplines, Business & Management, Career Development, In-House Issues, Technology & Production and HOW Learning Center. The Conference will also feature Boston Design Studio Tours, which allow attendees to tour these six local studios: Arnold Worldwide, Catapult Thinking, Sametz Blackstone Associates, Seltzer, Silverscape and Visual Dialogue. The HOW Conference is expected to attract more than 3,000 graphic designers, art directors, creative directors, illustrators and other design professionals from around the world. The 2008 HOW Design Conference is presented by HOW, the creativity, business and technology magazine for graphic designers. HOW is published by F+W Publications, Inc. in Cincinnati, OH. For registration information, call (800) 436-8700 or (513) 531-2690 ext. 1450; fax (513) 531-0798; email howconference@fwpubs.com or visit HOWconference.com. 463 MA The 2008 HOW Design Conference is coming to Boston’s Hynes Convention Center May 18-21. 2008-05-18 false http://www.howconference.com http://events.boxesandarrows.com/events/463 http://events.boxesandarrows.com/event/logo/463/08HDC_logo1.gif 2d, 3d, adobe, graphic design, information architecture, mad skills, paper, photography, photoshop, technology, training London United Kingdom 2008-06-04 For people in design teams who need to solicit customer feedback on prototypes and finished products, "A practical guide to usability testing" is a 1-day usability workshop that shows delegates how to carry out a usability test. Unlike lecture-based courses, delegates get practical, hands-on experience moderating and logging usability tests. Usability testing is the method of choice for organisations that want to understand how customers use their product, software or web site. In contrast to market research methods, usability testing delivers strong predictive value, demonstrating how real people will use the product in the real world. But there are several different types of usability test, making it difficult for novices to choose a technique. Usability testing is also very different from interviews or focus groups and requires a well-trained test administrator. This workshop provides a practical path through the various methods, helping you pick the right kind of test for your product, showing you how to plan, carry out and analyse a usability test, and describing persuasive techniques for presenting the results to developers and managers. You will also get hands-on experience administering and observing a usability test and gain the kind of practical knowledge that you can't get from reading a book. WHAT YOU'LL LEARN -Write a screener to recruit the right test participants. -Write a usability test plan to get buy-in from management and the development team. -Develop test tasks that are relevant to your customers and your business. -Choose the right usability test method for your product and its lifecycle phase. -Design usability tests that meet international standards in usability. -Adapt our standard forms and templates for your own tests. -Moderate usability tests. -Collect and analyse behavioural data. -Persuade managers and developers to take action based on your test results. 178 United Kingdom Learn how to confidently carry out a usability test of your company's product or website. In addition to the course notes, we provide forms and templates you can adapt for your own usability tests. 2008-06-03 false http://www.userfocus.co.uk/training/usabilitytest.html?ad=boxes http://events.boxesandarrows.com/events/178 http://events.boxesandarrows.com/event/logo/178/userfocus.gif course, testing, training, usability testing London United Kingdom 2008-09-03 For people in design teams who need rapid methods for assessing usability, "How to carry out an expert review" is a 1-day usability training course that will show you how to spot usability problems in prototypes and finished products. Unlike courses in usability testing, this course teaches you how to find and fix usability problems without involving end users. After attending this course, you will be able to carry out a range of usability inspection methods, such as Nielsen's heuristic evaluation and a cognitive walkthrough. As well as a set of comprehensive notes, you will leave the seminar with detailed usability checklists, workbooks and step-by-step instructions to help you carry out the most valuable techniques. WHAT YOU'LL LEARN -Appreciate the difference between a usability inspection and someone’s personal opinion. -Learn and practice some quick techniques for carrying out usability reviews of prototypes and finished products. -Find and fix usability bloopers before they become hard coded. -Apply Jakob Nielsen’s “heuristic evaluation” technique to software, products and web sites. -Uncover the elements of your design that lead new users to make errors, using the task-based "cognitive walkthrough" method. -Learn to spot usability problems in prototypes and finished products. 231 United Kingdom After attending this course, you will be able to carry out a range of usability inspection methods, such as Nielsen's heuristic evaluation and a cognitive walkthrough. 2008-09-02 false http://www.userfocus.co.uk/training/quickfire.html http://events.boxesandarrows.com/events/231 http://events.boxesandarrows.com/event/logo/231/userfocus.gif expert review, training, usability Bristol United Kingdom 2008-10-17 Traditional web and software development is changing. Competitive advantage is no longer about who has the most features. It is about user experience. Products and services that are so practical and easy to use that you can’t imagine your life without them… This one-day workshop is designed to provide an insightful, practical, hands-on overview of the User-Centred Design (UCD) process and the range of different methods and tools that can be used to enhance the user experience of websites, applications and products. The workshop is of interest to anyone who has infuence in product design decisions, including project managers, senior management, developers, marketing professionals, business analysts and graphic designers. The workshop focuses on four key areas: * The strategic benefits of UCD * Understanding your users * Design and prototyping * Testing and evaluation WHAT DO PEOPLE SAY ABOUT THE WORKSHOP? "Concise, informed and makes you want to stay for more. Always a good sign for a course. Highly recommended." "As course facilitators, Stuart and his co-facilitator Darius Kumana, were excellent: approachable, pragmatic, highly knowledgeable, and passionate about their subject." REGISTRATION AND FURTHER INFORMATION The workshop costs £295+VAT per person. To register or find out more, visit http://www.pureusability.co.uk/ucdworkshop 533 United Kingdom This one-day workshop provides a practical, hands-on overview of the User-Centred Design (UCD) process and the range of different methods and tools that can be used to enhance user experience. 2008-10-16 false http://www.pureusability.co.uk/ucdworkshop http://events.boxesandarrows.com/events/533 http://events.boxesandarrows.com/event/logo/533/design5print.png training, uk, usability, user experince, workshop Cairo Egypt 2008-11-07 Day One: Introduction: * Important Concepts * Identifying Improvement Opportunities * Improvement categories * Case examples Day Two: Process Mapping * Understanding the process * Flowcharting * Analyzing the process * Computer applications in process analysis Day Three: The Approach * Pre-project Stage * Analysis Stage * Vision Stage * Case studies Day Four: The Approach and the Application: * Design Stage * Transition Stage * Wrap up Stage * Case studies Day Five: Implementation Issues * Developing evaluation criteria * Change Management * Brainstorming- Improveming the case example * Discussion- Implementation issues * Concluding remarks Approach: The course will be covered through: * Lectures * Case Studies * Videos * Short Exercises A detailed course manual will be provided. Expected Outcomes: Upon finishing this course, participants will: * Have knowledge of the BPR concepts and methodology. * Have knowledge of the required BPR tools. * Be able to model existing systems and processes. * Be able to propose appropriate process changes. * Be able to develop BPR implementation plans. 554 Egypt The objective of this course is to provide attendees with technical knowledge and practical training on the methodology and tools used for process reengineering. 2008-11-02 false http://settec.org/_public_Course_Details.aspx?ID=8&Serial=1188 http://events.boxesandarrows.com/events/554 http://events.boxesandarrows.com/event/logo/554/IM-Logo.jpg business process reengineering, training